Business & Administration · EFZ
Customer Dialogue Specialist EFZ
Support customers by phone and digital channels.
About this profession
Support customers by phone and digital channels. Over 3 years you learn this profession in a host company, at the vocational school and in inter-company courses. At the end you receive a nationally recognised Federal VET Diploma (EFZ).
Day-to-day responsibilities
- ›Handle customer inquiries via phone
- ›Respond to digital queries (chat/email)
- ›Advise on products and services
- ›Maintain and develop customer relationships
Skills you'll need
A typical week as an apprentice
Host company
3 days/week — you learn the trade hands-on alongside experienced professionals.
Vocational school
1–2 days/week — general education plus job-specific theory.
Inter-company courses (üK)
Several blocks per year — practise core techniques together with other apprentices.
Where you'll work
Offices, banks, insurers, public administration, larger companies of any sector.
Entry requirements
- Completed compulsory school (Sek A or B, depending on profession). Strong school report in relevant subjects helps.
- A 'Schnupperlehre' (1–5 day taster) is the best way to find out if the profession suits you.
What you earn at the end
Federal VET Diploma (EFZ) — a nationally recognised qualification that opens doors to higher VET (HF), the vocational baccalaureate (BM) and universities of applied sciences.
Apprentice wage
Typical monthly gross wage (CHF). Actual wages vary by sector and region.
Year 1
CHF 700 – 900/ Mt.
Year 2
CHF 950 – 1’200/ Mt.
Year 3
CHF 1’300 – 1’700/ Mt.
Future-readiness
Score 3/5Our take
Demand for skilled Customer Dialogue Specialists remains steady; personal and digital customer interaction are increasingly critical, ensuring career stability.
Sources
Early contract endings in this field
Across Business & Administration apprenticeships, roughly 12–18% of contracts are ended early, compared with about 23% nationally. Most of those apprentices continue their training elsewhere.
Further education & career
- Federal Diploma of Higher Education (BP) Customer Dialogue Expert
- Higher Vocational School (HF) Business Administration
- Vocational Baccalaureate and University of Applied Sciences
- Specialization in customer service management
Learn more
Official sources and further information about this profession.